• Is what I see on LuckySurvival.com actually in stock and ready to ship?
• How fast will my product ship?
• Is LuckySurvival.com a secure website?
• What will the shipping cost be to my location?
• I have placed an order. When will I receive my tracking number?
• I live near Knoxville, TN. May I pick up my order at your office?
• How can I request that my package is sent “Signature Required”?
• How can I contact the friendly people at LuckySurvival.com?
• Why are the prices at LuckySurvival.com so good?
• How can I track my product once I receive a tracking number?
• I love LuckySurvival.com. How can I thank you?
• Can I return product to LuckySurvival.com?
• What payment methods do you accept?
• What is LuckySurvival.com's privacy policy?
• I want to buy products in bulk ($5,000 worth or more). What should I do?
• I am a supplier and would like to sell great product to LuckySurvival.com for a great price. What should I do?

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Is what I see on LuckySurvival.com actually in stock and ready to ship?

You bet it is! LuckySurvival.com does not attempt to sell product that we do not have in stock. If you see it, it is in stock and ready to ship.

How fast will my product ship?

Most orders placed before 1:00 PM EST will ship that same day, but it may sometimes take up to 3-5 business days to ship some products or orders (for example, it takes longer for our staff to accurately assemble a very large order). We want repeat customers, so we do everything we can to make sure that your orders are filled accurately and quickly.

Is LuckySurvival.com a secure website?

Absolutely! We handle your information with utmost care. Our entire site is PCI compliant and our checkout process is SSL encryption secured and is tied directly into the secure Authorize.net payment gateway. Not even the owners of our company can access your credit card information within our system.

What will the shipping cost be to my location?

The easiest way to determine this is to simply place your items in our online cart by clicking "Buy Now" and then use our cool shipping quote tool that will appear. It will tell you exactly what your shipping costs will be for the items in your cart.

I have placed an order. When will I receive my tracking number?

You will receive an e-mail from our office as soon as your product ships. This e-mail will thank you once again for your order and will provide you with your tracking information.

I live near Knoxville, TN. May I pick up my order at your office?

Sorry, but our product actually ships out of our warehouses which are not located in Knoxville, TN. The good thing is that depending on where you live, we may be able to reduce your shipping costs by having a warehouse near you.

How can I request that my package is sent “Signature Required”?

As soon as you place your order, you will receive an order confirmation by e-mail. Please simply forward this e-mail and your request to sales@luckysurvival.com. There will be an additional charge of $5.00 per package for signature required servicing.

How can I contact the friendly people at LuckySurvival.com?

You can contact us by phone, e-mail, Live Chat, snail mail, or smoke signal. We will be happy to help you either way. Just go to the About Us page for our contact information.

Why are the prices at LuckySurvival.com so good?

Two reasons. First, we work our tail ends off finding good buying opportunities. Secondly, we have a low-cost business model that uses technology and careful operational planning to eliminate unnecessary costs that our competitors compensate for by adding pennies and dollars onto the prices they offer you.

How can I track my product once I receive a tracking number?

The easiest way to track your package is to log into your account at LuckySurvival.com. Once you are logged in, you will be able to view the status of your shipment to include tracking information. Otherwise, you can simply go to www.packagemapping.com and enter the tracking number provided by our system.

I love LuckySurvival.com. How can I thank you?

Just tell a friend or ten about us. They will love you for it too! Better yet, if you manage a website or know someone who does, put a link to LuckySurvival.com on your website and help spread the word about our great products and service!

Can I return product to LuckySurvival.com?

We want you to be 100% satisfied with our products and service. For this reason, we are willing to give you a full refund if you are in any way dissatisfied with your product. If you decide to return product to us, the process is very simple, but please note that you would be responsible for paying for the return shipping and refunds are only provided where all of the product is returned within thirty days of the purchase date.

What payment methods do you accept?

We accept certified checks, money orders, and credit cards to include Visa, Mastercard, Discover, and American Express. If you pay by certified check or money order, your product will be shipped only after your payment has cleared the bank, so if you need your product quickly, it is best to pay by credit card.

What is LuckyGunner.com's privacy policy?

Stated simply, we are very serious about protecting the information you provide. Our Privacy Policy is a bit lengthy, so you may just want to read it yourself by clicking here.

I want to buy product in bulk ($5,000 or more). What should I do?

You may qualify for our bulk purchases program. To learn more, go to the bulk purchases page.

I am a supplier and would like to sell great product to LuckySurvival.com for a great price. What should I do?

We are always looking for good deals to pass on to our customers. Just call our office at (800) 317-9506 or send an e-mail to purchasing@luckysurvival.com.

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